Refund policy
At Klassy Katt, we want you to love every purchase. If you're not completely satisfied, we're here to help. Please review our policy below before requesting a return or refund.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, your item must:
Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories.
Be accompanied by your order number or proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened or used beauty and personal care products.
Facial masks, lip care products, or other hygiene-sensitive items once opened.
Gift cards.
Clearance or final sale items.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email us at jennifersheppard41@gmail.com with:
Your order number.
A brief description of the issue.
Clear photos of the item and its packaging.
After reviewing your claim, we'll arrange a replacement or refund if appropriate.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If your refund is approved, it will be processed back to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this period, your order may already be in processing with our fulfillment partner and can no longer be cancelled.
Return Shipping
Customers are responsible for return shipping costs unless:
The item is damaged upon arrival.
The wrong item was received.
The item is defective.
We recommend using a trackable shipping service when returning any item.
Dropshipping & Order Fulfillment
As a dropshipping store, some products are fulfilled by trusted third-party suppliers. Shipping and return processing times may vary depending on the supplier and destination. We work closely with our fulfillment partners to ensure every order is handled as efficiently as possible.
Contact Us
If you have any questions about this policy or need assistance with your order, please contact us:
Klassy Katt Customer Support
Email: jennifersheppard41@gmail.com
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM