Thank you for shopping with Klassy Katt. We're committed to delivering your beauty essentials as quickly and safely as possible. Please review our shipping policy below.

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Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer.

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Shipping Times

Estimated delivery times vary depending on your location.

Please note that these are estimated delivery times and are not guaranteed.

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Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.

We may also offer Free Shipping on eligible orders during special promotions.

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Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available.

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Multiple Packages

To ensure faster delivery, items from the same order may be shipped separately if they are fulfilled from different warehouses.

If this happens, you'll receive separate tracking information for each shipment.

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Customs & Import Duties

International customers may be responsible for customs duties, import taxes, or other fees charged by their local customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

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Shipping Delays

While we do our best to deliver your order on time, delays may occur due to:

• High order volumes
• Customs inspections
• Severe weather conditions
• Carrier disruptions
• Public holidays
• Unexpected supplier delays

We appreciate your patience and understanding if such situations arise.

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Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Klassy Katt is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

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Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Include:

• Your order number
• A description of the issue
• Photos (if the item is damaged)

We'll work with the shipping carrier and our fulfillment partners to resolve the issue as quickly as possible.

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Contact Us

If you have any questions about shipping or your order, we're happy to help.

Klassy Katt Customer Support

📧 Email: jennifersheppard41@gmail.com

🕒 Support Hours:
Monday – Friday
9:00 AM – 5:00 PM